Our Core Values
Trust in every result. IMPACT in every decision.
At Harley Street Pathology Services, we believe great pathology is about more than accurate results. It is about giving people confidence, supporting better decisions and understanding the responsibility that comes with every sample we receive.
We focus on quality, reliability and the people who rely on us. We believe in communicating openly, taking responsibility and always looking for ways to improve.
These values guide our decisions, shape our culture and define the way we work. This is our IMPACT.
We take responsibility for the service we provide. That means being clear, responsive and honest, and delivering on the commitments we make.
Our UKAS accreditation and participation in relevant NEQAS schemes are an important part of our commitment to quality. We maintain the standards expected of a professional medical laboratory and are accountable for the service we provide.
We maintain high clinical and scientific standards across every stage of the testing process, from sample handling through to reporting.
Behind every result is a patient, a clinician and a decision that matters. We provide reliable results within the appropriate timeframe, giving confidence in the information received.
We build strong relationships with the people who rely on us, including healthcare professionals, clinics and patients using our services directly.
We listen, communicate openly and aim to make pathology straightforward and dependable.
Healthcare does not always fit neatly into a standard timetable, and neither should every laboratory service.
We offer flexible working hours, including evenings and Saturdays, phlebotomy services and sample collection services where required. We work with the people we support to find practical solutions.
We are committed to continually improving the way we work. As HSPS develops, we are investing in our people, technology and services to strengthen what we offer our partners.
We want to keep learning, keep improving and make sure that our laboratory is equipped to meet the changing needs of modern healthcare.
We believe great work starts with people who care about what they do. We value expertise, encourage people to keep learning and give our colleagues the support they need to grow.
Different backgrounds, experiences and perspectives make us stronger. We want everyone at HSPS to feel valued, contribute to the team and take pride in the work they do.